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+61422899122

info@compassionatethreads.com.au

13/74 Thomsons Road

Keilor Park, Victoria 3042
Australia

©2017 Compassionate Threads. THE COMPASSIONATE KITCHEN PTY LTD trading as COMPASSIONATE THREADS

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REFUND/RETURNS POLICY

AUSTRALIAN DOMESTIC RETURNS
FREE RETURNS TO OUR KEILOR PARK ADDRESS
THE COMPASSIONATE KITCHEN PTY LTD offers free returns to our facility located at:
13/74 Thomsons Road, Keilor Park, Victoria 3042

 

RETURNS BY POST – REFUND ONLY
Post Office – take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.


 

COMPASSIONATE THREADS
13/74 Thomsons Road

Keilor Park

Victoria 3042

For both return methods, simply follow the steps below
1. Package your item(s) into the original parcel packaging or suitable new packaging.
2. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
3. Post your parcel back to us.
4. Please allow up to two weeks for your return to be processed and for your account to be credited
Please ensure to obtain proof of postage.

INTERNATIONAL RETURNS
RETURNS BY POST – REFUND ONLY
Take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.
Returns Address
COMPASSIONATE THREADS
13/74 Thomsons Road
Keilor Park
Victoria 3042

Please allow up to 21 days for your return to be processed.

OUR RETURNS POLICY
COMPASSIONATE THREADS is happy to provide a full refund or exchange for all orders purchased online The following need to be provided:

  • You present the tax invoice sent with your goods as proof of purchase;

  • The item has not been worn or washed;

  • The swing ticket is still attached to the garment/item.

 

Please note that all purchases made with card including debit card, wanting a refund can only be refunded onto the original card of purchase.
Unfortunately, we cannot refund or exchange any items that have been worn or used and are without tags (where provided). All items returned must be in original condition.